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Sean Walters, CAE®

Chief Executive Officer of the Investments & Wealth Institute®

On-Demand Session #1: 2021 HNW Investor Research – Advanced Financial Planning Opportunities

Released in September 2021, new client research from the Investments & Wealth Institute and highlights on-going investor data gathered over several years about which client services separate Exceptional Advisors from all advisors. The 2021 data shows that in many ways, the fundamentals of an exceptional client experience have not changed. However, the 2021 study is a reminder that exceptional advisors must respond to the changing needs, priorities and values of their clients and that those very things can shift during periods of extreme uncertainty such as the global pandemic.

This presentation will explore two primary research outcomes:

The HNW Client Experience

    • How has the pandemic changed how clients want to be served by their advisor and what are the planning implications for how clients think about their financial future?
    • Discuss the characteristics that drive a high level of client service, leading to greater loyalty, satisfaction and willingness to refer.

The Private Wealth Advisor – knowledge, skills, ethics and advanced capabilities

    • Which financial planning, investment management, retirement and wealth planning capabilities are most important to HNW clients?
    • Which advanced technical planning services are in demand and why?



Sean Walters is chief executive officer of the Investments & Wealth Institute®. Founded in 1985, the Investments & Wealth Institute is the premier professional association, education provider, and standards body for financial advisors, investment consultants, financial planners and wealth managers who embrace excellence and ethics. Through its award-winning events, publications, courses, and acclaimed certifications—Certified Investment Management Analyst® (CIMA®), Certified Private Wealth Advisor® (CPWA®), and Retirement Management Advisor® (RMA®)—the Institute delivers Ivy league-quality, highly practical education to more than 30,000 practitioners annually in over 40 countries.

An expert in association management, talent development and credentialing, Mr. Walters has served as CEO of the Investments & Wealth Institute for 10 years, and has been active in shaping education and standards within the financial advisor profession for nearly 25 years. He is a graduate of the University of Arizona with a BA in History, an MBA from the University of Indianapolis, and holds the Certified Association Executive (CAE®) certification.