Chief Executive Officer of the Investments & Wealth Institute®
Ethics and Expertise: What clients expect from an Exceptional Advisor (1.5 CE, 1 Ethics CE)
Learn how to stand out in the crowded and highly competitive marketplace for clients, and learn how to better communicate your ethics and expertise to clients. Letters, fees and fiduciary are not enough to differentiate you and your services to HNW clients. According to a Investments & Wealth Institute studies with AbsoluteEngagement.com of more than 1,000 North American advisory clients, there are six key differentiators between good advisors and Exceptional Advisors—defined as advisors with clients who are loyal, satisfied, AND willing to refer. High ethical standards are the most important characteristic to clients, on par with trust. Learn what Clients think of the principles addressed by the Institute’s Code of Professional Responsibility, and dissect real life Ethical Dilemmas with your peers in an interactive Breakout Room.
Sean Walters is chief executive officer of the Investments & Wealth Institute®. Founded in 1985, the Investments & Wealth Institute is the premier professional association, education provider, and standards body for financial advisors, investment consultants, financial planners and wealth managers who embrace excellence and ethics. Through its award-winning events, publications, courses, and acclaimed certifications—Certified Investment Management Analyst® (CIMA®), Certified Private Wealth Advisor® (CPWA®), and Retirement Management Advisor® (RMA®)—the Institute delivers Ivy league-quality, highly practical education to more than 30,000 practitioners annually in over 40 countries.
An expert in association management, talent development and credentialing, Mr. Walters has served as CEO of the Investments & Wealth Institute for 10 years, and has been active in shaping education and standards within the financial advisor profession for nearly 25 years. He is a graduate of the University of Arizona with a BA in History, an MBA from the University of Indianapolis, and holds the Certified Association Executive (CAE®) certification.
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